Episode 032 Business Strategy

Follow the Money

Brilliant products die after acquisition because incentives shift—follow the money to understand why startups abandon their users.

Episode 032 00:12:14

Episode audio

Artwork: Follow the Money
Follow the Money
0:00
—

Transcript

Welcome to Iconoclast Insights. I am André Daus and I love working with startups. They're like little laboratories of the future—full of energy, wild ideas, and that electric spark of possibility. There's something intoxicating about watching someone try to bend reality to match their vision.

But here's what nobody tells you: most of those great ideas? They vanish. Not because they failed. Not because customers didn't want them. They disappear because someone decided there was more money in killing them than keeping them alive.

Today, I'm going to show you how to see through the smoke. The secret is brutally simple: Follow the money.

Arc Browser: When the Exit Comes Before the End

A few years ago, I discovered The Browser Company and their Arc Browser. This wasn't just another browser—it was a rethinking of how we interact with the web. Multiple features that actually improved how you worked with websites and web apps. I was impressed. Genuinely.

Then something interesting happened. In May this year, they stopped developing Arc. Just... stopped. Shifted focus to Dia, their new AI-powered browser. And in September—just last month—Atlassian acquired them.

Dia has AI features. It's "nice." But it doesn't feel better. It feels like a pivot wrapped in inevitability.

Here's the uncomfortable truth: Arc probably never made money. A browser that doesn't monetize its users is a hobby project dressed up as a business. The Browser Company made a choice—stop the product that had passionate users, pivot to something more marketable, and find an exit.

The acquisition just happened. We don't yet know what Atlassian will do with them. The company says they'll operate independently. We'll see. But the pattern is already clear: when a product can't find profitability, the exit becomes the strategy, not the backup plan.

Follow the money, and you see it coming before the press release drops.

Butter: The Workshop Tool That Melted Away

Let me tell you about Butter.us. This platform let you run online workshops that went far beyond Zoom. The core was participant interaction—real engagement, not just passive video watching. I used their high-end plan for years. I even had direct contact with the CEO. When I suggested features, some of them actually got built.

That kind of relationship? That's rare. That's valuable.

In March this year, Miro acquired Butter. Since then? The development I was hoping for hasn't materialized. The community feels different. My high-end plan more than doubled in cost with zero communication, zero new value.

I hoped Butter would be integrated into Miro, that it would grow and reach more people. So far, it hasn't happened. I cancelled and went back to Zoho Meet.

Why did this happen? Follow the money. Miro didn't buy Butter to improve it. They bought it to control it, perhaps to eliminate it as competition, or to acquire a team. The product itself? Secondary concern.

The Startup That Was Too Busy to Succeed

I once tried to work with a startup right here in my area. They desperately needed someone with deep financial industry experience. I had conversations with their team. They were hopeful. I was interested.

But the CEO? Always "busy." I never met him. Not once. Despite multiple attempts.

That startup probably doesn't exist anymore. I can't even remember its name.

Here's what that taught me: if a founder is too busy to engage with exactly the talent they claim they desperately need, they're busy with the wrong things. They're probably busy chasing the next funding round, the next pitch, the next investor meeting. They're not busy building a company—they're busy performing the theater of entrepreneurship.

The Exit Factory

Watch "Die Höhle der Löwen" or "Shark Tank" and notice what investors always ask: "How does this scale?" What they really mean is: "How do I multiply my money and exit?"

When I coached at a Google Startup Weekend, the first question mentors asked founders was: "What does your exit look like?"

Not: "What problem are you solving?" Not: "How will this change people's lives?" But: "How do I get my money back—with interest?"

This has created an entire class of entrepreneurs: serial founders. They're not building businesses. They're building exit opportunities. They're manufacturing acquisition targets.

That's a valid business model. I'm not here to moralize. But let's be clear about what it means: it means the product is secondary to the deal. The customer is collateral in a financial transaction.

Some of these ideas are genuinely good. They could make the world better. But when the primary goal is the exit, not the mission, most good ideas get absorbed and disappeared by larger competitors who buy them precisely to kill them.

The Alternative: Building for Permanence

There's another way, though most people don't talk about it because it's not sexy. It doesn't make headlines.

Kevin Geary with his Digital Ambition web agency is one example. He started small. Grew slowly. Built a software company where the investors are the customers—people who directly influence the product.

I invested early. I'm glad I did. There are no VC firms involved. The probability of an exit is low. But there's a vision that remains stable. They try things, discuss them—both internally and with users—implement, and sometimes throw it all away and start again.

It's profitable. By rough calculations, it's a multi-million dollar business. But it's built on customer value, not exit strategy.

Banks, Incubators, and Controlled Innovation

In the financial sector, banks created large incubators a few years back. Lots of blockchain experiments. Lots of "innovation."

But here's the pattern: banks can engage with innovations that threaten them—while keeping those startups off the open market. It's cheaper to fund an incubator and control the startups than to compete with them in the wild.

Valid strategy for banks. For customers? Questionable benefit. The gatekeepers remain firmly in place.

Or look at GoNetto. This startup tried to pass insurance commissions directly to customers. Brilliant idea. Solves a real problem. Helps the system.

Insurance brokers sued. They found legal mechanisms to block it. GoNetto still exists, technically. They collect commissions but cannot pay them out to customers.

A solution that would genuinely help people gets legally strangled because it threatens an entrenched structure.

The Pattern: Money Reveals Truth

Here's what all these stories teach us:

If you want to understand how a company thinks, follow the money.

Who pays whom? Who profits from which decisions? Which structures support real innovation, and which exist only to maintain control?

When you understand the money flows, you can reverse-engineer past decisions and anticipate future moves. This applies to startups, corporations, politics—any organization where power and resources flow.

I use a method called Stakeholder Analysis and Mapping to identify stakeholders who can have severe impact on internal decisions. What seems barely recognizable at first—hidden investors, board composition, acquisition clauses, revenue dependencies—can be made obvious, or at least revealed, with this tool. Once you map the stakeholders and their interests, the incentive structure becomes crystal clear.

It's not about becoming cynical. It's about becoming clear-eyed.

What This Means for You

If you're considering investing in a startup—with your time, attention, or money—ask these questions:

Where does their funding come from? VCs with a five-year exit timeline will push for different decisions than customer-funded growth.

Who do they answer to? Investors or users? The answer shapes everything.

What's their endgame? Build something lasting, or build something sellable? Both are valid, but they're not the same thing.

How do they make money? If the business model is unclear, the exit becomes the business model.

When Butter changed after acquisition, I should have seen it coming. When Arc got bought, the outcome was predictable. The money told the story before the press releases did.

The Invitation to Think Differently

I'm not saying all exits are bad. I'm not saying all VC-backed startups lose their soul. Some maintain their vision through acquisition. Some use VC funding to scale genuine value.

But most don't.

And if you can't see the difference, you'll keep being surprised when great products disappear, when pricing suddenly doubles, when promises evaporate after acquisition.

The courage to think differently starts with seeing clearly. And seeing clearly starts with following the money.

There are startups building things that matter, with business models that support longevity rather than exit. They exist. They're just harder to find because they're not optimizing for headlines or acquisition announcements.

Your job—our job—is to find them, support them, and build our decisions around companies whose incentives align with creating real, lasting value.

Closing Thought

Between the exit-obsessed and the permanence-builders lies a choice. Every time you choose where to invest your attention, your money, or your trust, you're voting for which kind of future gets built.

The companies that survive aren't always the ones with the best ideas. They're the ones whose business model supports their mission instead of contradicting it.

Follow the money. It's the most honest story you'll ever hear.

Beyond the podcast

If this sounds like
your problem,

30 minutes. No preparation. We find the assumption most worth examining first.